Greene Leatherworks — Return Policy

Return Window

We accept returns within 30 days of delivery. To begin a return, please contact us at greeneleatherworks@gmail.com with your order number and the item you wish to return. We will provide return instructions and the correct return address. Items sent back without prior authorization may not be accepted.

Eligibility for Returns

To qualify for a return, items must be:

• Unused, unworn, and in original condition

• Free of marks, wear, or alterations

• Returned with all original packaging, tags, and accessories

• Accompanied by proof of purchase

Because each piece is handcrafted, natural variations in color, grain, or texture are not considered defects.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

Damaged or Incorrect Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and make it right.

Exchanges

If you would like an exchange, the fastest method is to return the item you have. Once the return is accepted, you may place a new order for the item you want.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at greeneleatherworks@gmail.com.